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Life Coaching for Call Center Agents

by

Jems Hug

The call center industry is one that attracts a very young group of employees. If you pay a visit to a BPO unit, you will be surprised to find how many teenagers are working as telemarketing agents. Many of them may be leading teams comprising of members who are way senior to them. Its important for these answering service agents to keep their heads leveled and not get tripped by the money and success that comes with the job. A business process outsourcing job is the best paid job in many countries, especially in the developing nations like India. There are no surprises, then, that these employees have a lot of disposable cash on their hands. The amount of cash that they have is probably the reason why addiction to abusive substances is a part of the call center services now. But all is not lost.

Many call centers across the world want to have life coaching sessions for these young achievers. The aim of these sessions is clear and simple. The call center units want the young agents to realize the importance of money and at the same time value and cherish what they have achieved. Sharon Lewis, a life coach with a premiere BPO outfit, says, We try to inculcate some values in the agents. These values are important for career building and developing what they have already attained into something more productive in the future. The life coaching sessions advise the telemarketing agents on better management of their finances. They teach them tax laws and how they can use their earned money into investments for the future.

The recession has laid bare the truth about career and future. Even the best placed employees were handed the pink slip at their height of their career in industries like BPO. Its very difficult for a middle-aged person to find a job at the call center or any other industry at short notice. Thats when you need to fall back on your savings. Life coaching sessions make the answering service agents aware that their savings are for their security and will act as a cushion against unfortunate falls. The BPO service agents are taught how they can cover their insurances and manage their salary to leave a continued savings trail. You never know when you need to fall back on the money that you have stashed up to tide you over those rough days.

Life coaching sessions also enable the lead generation agents to relax and take their job in the right perspective. The notion that hard work is the only requisite for success is a flawed idea. You need to take those breaks so that you can work over continued time periods. Sharon Lewis says, If you are working without a breather, you are cutting short your professional career and also limiting your productivity, while increasing the health hazards! These sessions allow the telemarketing agents to realize the importance of relaxation and how they need to unwind, only to come back harder and stronger.

We provide life coaching sessions to our call center agents for their growth. We like to take care of the BPO agents because we find them to be invaluable assets.

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